by Tom Peters In 1982, two consultants at McKinsey & Co. published a book to little fanfare. One year later, a million copies had been sold, “everyone” had heard of In Search of Excellence, and the world of business has never quite been the same. Now, 36 years later, Peters has published what he calls […]
Customers or Employees – Who Comes First?
Perhaps the oldest conundrum of all is – which came first, the chicken or the egg? Perhaps the oldest in the minds of savvy leaders is, what is more important, my Customers or my Employees? Many wonderful books have been written about putting the Customer first, and in 1983, Tom Peters and Bob Waterman (in […]