Members of our Remarkable Leadership Learning System (get a sample or a free trial in the right column) are learning about creating Customer Partnerships this month, and as a part of that process had the chance to listen to and interact with Steve Yastrow, author of We: The Ideal Customer Relationship in our Guest Conversation (see my earlier announcement) yesterday.
It was a great call!
One of our most important leadership development activities is to stay connected to and listen to our Customers(internal or external). Steve urges us to far more than just connect with Customers but to think “We”.
He suggests that creating We thinking requires us to think differently about our Customers and to interact with them differently. In short, he suggests three things are required:
1. We must be present in the relationship.
2. We must engage in conversation or dialogue
3. We must create uniqueness in our encounters
While these things are critical for us in developing our Customer relationships, they are equally important for creating and nurturing our relationships with our team members.
Want to improve your leadership influence? Employ these practices.
Want to be more effective in your coaching and mentoring? Do these things.
Want more effective leadership communication? These three steps are a great place to start.
Overall this call was a great example of the power of our monthly guest calls in the Remarkable Leadership Learning System. If you aren’t yet a member, now is the time to get started!