I know, it seems like everyone and everything as a “week” or a “day,” yet few seem more fitting to celebrate than our Customers and how we serve them better. As leaders in any industry at any level, we must consider Customer Service as an important part of our job.
I know, some of you are nodding your heads in agreement, and some of you are shaking your heads thinking I’m looney.
Whether you serve deep inside an organization, far from facing the paying customer, or work in an organization where the word “customer” isn’t used, this still applies to you. Our Customers (a.k.a. Patients, Students, Audiences, Clients, or Members) are those who write our paycheck, and are the reason we have a job. Even if you and your group aren’t directly connected to those people, you still have Customers – those people or groups to whom you deliver your work.
These are important people, so serving them effectively IS critical to our success.
In celebration of this important week, here are some posts I’ve written that can help you lead your team (and yourself) towards more effective Customer Service.
Five Ways to “Romance” Your Long Term Customers (a followup to the previous post)
For more, click on the Customer Service Link under the topics section to the right.