Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the […]
Playing to Win – Remarkable TV
If you’re watching this episode when it originally airs, sports are front and center with the Super Bowl just around the corner. So in this spirit, we are discussing a very popular sports phrase: playing to win. And this week, we are turning the question around a bit and answering: Can we take the idea […]
When Will I Be Loved?
There’s an old song that I like by The Everly Brothers, When Will I Be Loved? Or perhaps you’ve heard the Linda Ronstadt version? As a leader, this might be a question you’ve asked before – WHEN will I be loved? How do others feel about me as a leader? Am I making a difference? […]
Duty or Service? – Remarkable TV
“You need to report to jury duty.” Have you ever gotten a card with this message on it? I have, and quite recently in fact. And during my time there, I got to thinking about those words: JURY DUTY. While many will look at it as a DUTY, I don’t think that the word accurately […]
Is Politically Correct Correct? – Remarkable TV
When I started researching and working on this Remarkable TV episode, I discovered that like much of our language, the meaning of the words ‘politically correct’ have changed over time – leading people to have very different opinions on the meaning of the words. And given this, I don’t think that they are very effective […]
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