When people think of the word “reflection”, they typically think first of a mirror. After all, we use it as a part of our normal morning routine. We walk to the bathroom and look at ourselves in the mirror. We do that, out of habit, to see “how we look” and to help us improve […]
Go Slow to Go Fast
I’ve been telling people this for several years. The admonishment, for me, began with my work teaching Quality Improvement at Chevron. In that work we found, to no one’s surprise, that people often focus on the task – solving a problem – much more than on the process – understanding its causes (and planning solutions […]