By Chip Bell My friend Chip Bell has studied and spoken on Customer Service for many years. He has consulted with large influential companies on this topic and written a number of great books on the subject too. Now, his latest book takes Service to a new, innovative level. This book isn’t an academic treatise, […]
Five Ways to “Romance” Your Long Term Customers
Last week, I gave you a metaphor to consider – the idea that we romance Clients or Customers to get them (like a first few dates), but after they are Clients, we tend to focus less attention on them (like 10 years after the wedding). If you want to avoid this tendency, both personally and […]
Romance, Courtship and Satisfying Customers
It’s June – the month of weddings. And since I got married 27 years ago this coming August, I have but a vague memory of the courtship process. Here’s how I recall it: You identify someone you would like to attract (we’ll call them a prospect), and begin selling. You work hard to be noticed, […]
How to Improve Customer Service in Your Organization
Every leader at every level in every organization needs to think about Customer Service. Whether you lead a team that is talking to paying Customers every day, supporting those that do, or just interacting with internal Customers, the need for Customer Service skills –and a Customer orientation is critical. When this subject comes up when […]
Sharing Big News – And You Benefit!
For the past 6 years, we’ve offered a variety of public workshops across the country in conjunction with our media partner, Briefings Media Group (perhaps you’ve even attended one). And today I’m excited to announce our acquisition of these workshops as the newest way that we are striving to better serve your learning needs. I […]
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