“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story […]
The Ultimate Leadership Lesson with Steve Farber
In today’s episode, I explore the traits that make up exceptional leaders, with best-selling author and founder of The Extreme Leadership Institute, Steve Farber. We also examine “love” in terms of creating a work environment where your clients love your products AND your employees love to do their job successfully! Listen Now In this episode, […]
Creating Customer Partnerships
Last week, I asked you to walk in the shoes of your Customers for a minute – and closed by asking you four questions with easy answers . . . but without helping you get to those answers. This week, I will close the loop by helping you lead in a way that creates closer, […]
Where Do You Draw Your Circle?
Let’s say you decided to start a business (I know, some of you have, stay with me). There are lots of things to think about – marketing, sales, production, financials, and LOTS more. But regardless of what type of business you are in, you can’t do it alone. You will have suppliers – from insurance […]
A Big Customer Mistake and How to Avoid It
We, as leaders, make a big mistake sometimes, and when we fall prey to this mistake, it spreads throughout our organization. I’m going to tell you what this mistake is, why it happens, and how to fix it, in less than 400 words. Are you ready? The Mistake We frame our customer relationships as solely […]
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