Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the […]
We are all tasked with growing our organization, regardless of our title or role. Robert Glazer, author of Performance Partnerships: The Checkered Past, Changing Present and Exciting Future of Affiliate Marketing joins Kevin to discuss how affiliate marketing can be a strategy to growth. The concepts can be used at a high level with your […]
Regardless of your leadership status, you should treat your role as if your job to make other people successful. Jacob Morgan didn’t always feel he has those type of managers and as a result decided to look at the workplace from the people to the infrastructure. In his latest book, The Employee Experience Advantage, Morgan […]
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. @KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story […]