The lifeblood of any business is customers. Without customers, businesses don’t last very long. While all customers are valuable, the most valuable are lifelong customers. The question for owners, leaders, and salespeople is how can we predictably create those lifelong customers? A new book – The Come Back Culture: 10 Business Practices the Create Lifelong […]
Learning From a Customer Service Disaster – Remarkable TV
Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster. Tweet it out: Use lessons from the […]
The Future of Affiliate Marketing with Robert Glazer
We are all tasked with growing our organization, regardless of our title or role. Robert Glazer, author of Performance Partnerships: The Checkered Past, Changing Present and Exciting Future of Affiliate Marketing joins Kevin to discuss how affiliate marketing can be a strategy to growth. The concepts can be used at a high level with your […]
Understanding the Employee Experience with Jacob Morgan
Regardless of your leadership status, you should treat your role as if your job to make other people successful. Jacob Morgan didn’t always feel he has those type of managers and as a result decided to look at the workplace from the people to the infrastructure. In his latest book, The Employee Experience Advantage, Morgan […]
Lessons from the Missing Hotel Room
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. @KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
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