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To Friend or Not To Friend – How to Manage Facebook with Your Team

by Kevin Eikenberry on September 26, 2011

in Leadership,Learning,Relationships

In our Bud to Boss Workshop, designed to help leaders successfully navigate the transition to leadership, we talk about the importance of relationships between leaders and their team members. Within the least year or so I have been frequently asked two related questions: “When we were peers I was friends with people on Facebook. Now [...]

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Four Keys to Managing Social Media Use at Work

by Kevin Eikenberry on September 19, 2011

in Leadership,Learning

George tries not to let it bother him, but when he walks by Sarah’s desk, and sees her Facebook account open he wonders, “Why isn’t she doing her job?” Susan sees half of her team seemingly always on their cell phone —not talking on the phone, but sending text messages, and she wonders if all [...]

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Social Boom: How to Master Business Social Media

by Kevin Eikenberry on August 15, 2011

in Books,Leadership,Learning

This week’s Resource Recommendation is Social Boom!  How to Master Business Social Media by Jeffrey Gitomer. I’m pretty active on social media, especially when thinking about, as the book subtitle suggests, business social media. I bought this book for three reasons: 1.    I respect the work of the author 2.    I thought this book might [...]

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Four Reasons Leaders Should Check Out Google+

by Kevin Eikenberry on July 25, 2011

in Change,Leadership,Learning

While I am a social media user and I am probably more active in using social media for business purposes than the general population, I’m not a social media expert, and I don’t know if this tool will replace Facebook or diminish the value of LinkedIn. I’ll leave that for someone else. My purposes for [...]

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wired and dangerous: how your customers have changed and what to do about it

by Kevin Eikenberry on May 23, 2011

in Books,Customer Mindset,Customer Relationships,Customer Service,Leadership,Learning

This week’s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book.  And yes, I have read many of their books, so I expected to like this book.  And, I’ve read many books [...]

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Socia Media Confusion

by Kevin Eikenberry on May 27, 2009

in Leadership,Leadership Communication

Should you focus on Twitter? Well what about Facebook? What in the world is micro blogging? AH! How are leaders supposed to get involved in these new social phenomenons to build customer relationships and their business when it seems so complicated? The key for leaders to crack social media is Strategy. You need to use [...]

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Innovation in Progress

by Kevin Eikenberry on May 12, 2009

in Innovation,Leadership,Learning

Our world moves quickly, and innovation and innovative leadership is all around us, if we just take time to notice. I noticed something today – early enough that we can all watch. Unless you are living under a rock, you’ve heard of Twitter.  (if you are on Twitter and not following me please do and [...]

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12 Ways Leaders Can Use Twitter

by Kevin Eikenberry on April 23, 2009

in Communication,Leadership,Learning

Twitter, if you don’t know, is a micro-blogging or instant updating social media tool, that is growing at expontential rates (even before Oprah joined the party).  I’ve been on Twitter user for over a year and now have over 4100 followers, which probably puts me in the top couple percent of all users. But it [...]

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Leadership Communication, Friendship and Twitter

by Kevin Eikenberry on February 5, 2009

in Communication,Leadership,Leadership Communication,Learning

I don’t know David Armano, but I follow him on Twitter. Does me following him make us friends? Hardly. But there are quite a few people (like David) I’ve ‘met’ on Twitter that I spend more time with than my ‘real’ friends. I seek their advice. I listen to what they say. I trust their opinion. [...]

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Lucky Number 55

by Kevin Eikenberry on January 2, 2009

in Building Relationships,Innovation,Leadership,Learning,Relationships

Do you Twitter? I’ll admit, I’ve been reluctant to jump on the Twitter bandwagon. Not because I don’t think it’s cool and innovative and a great opportunity to connect with colleagues and Clients. I’ve been reluctant because I knew I would become very addicted to it. Well, I’ve jumped in – with both feet – and [...]

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