Regardless of your leadership status, you should treat your role as if your job to make other people successful. Jacob Morgan didn’t always feel he has those type of managers and as a result decided to look at the workplace from the people to the infrastructure. In his latest book, The Employee Experience Advantage, Morgan […]
A major hotel mishap in Atlanta for me, equals a major leadership lesson for you. Check it out below! Tweet it out: Customer satisfaction can be increased with great service recovery. @KevinEikenberry From This Episode: Learn more about and sign up for our free video leadership program, 13 Days to Remarkable Leadership, here.
“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story […]
In today’s episode, I explore the traits that make up exceptional leaders, with best-selling author and founder of The Extreme Leadership Institute, Steve Farber. We also examine “love” in terms of creating a work environment where your clients love your products AND your employees love to do their job successfully! Listen Now In this episode, […]
Last week, I asked you to walk in the shoes of your Customers for a minute – and closed by asking you four questions with easy answers . . . but without helping you get to those answers. This week, I will close the loop by helping you lead in a way that creates closer, […]