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	<title>Kevin Eikenberry on Leadership &#38; Learning &#187; Customer Service</title>
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	<description>Insights on leadership and learning by Kevin Eikenberry</description>
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		<title>What are You Measuring?</title>
		<link>http://blog.kevineikenberry.com/setting-goals/success/what-are-you-measuring/</link>
		<comments>http://blog.kevineikenberry.com/setting-goals/success/what-are-you-measuring/#comments</comments>
		<pubDate>Tue, 30 Aug 2011 11:00:00 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Developing Others]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[continous improvement]]></category>
		<category><![CDATA[measurement]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=2813</guid>
		<description><![CDATA[I wrote the piece that follows several years ago, and the events happened years before that.  I share it on this blog today (with minor edits), because today, Lori and I celebrate our 25th wedding anniversary.  Of all the blessings in my life, none match what she has brought and brings to my life every [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/setting-goals/success/what-are-you-measuring/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>wired and dangerous: how your customers have changed and what to do about it</title>
		<link>http://blog.kevineikenberry.com/customer-service/customer-mindset/wired-and-dangerous-how-your-customers-have-changed-and-what-to-do-about-it/</link>
		<comments>http://blog.kevineikenberry.com/customer-service/customer-mindset/wired-and-dangerous-how-your-customers-have-changed-and-what-to-do-about-it/#comments</comments>
		<pubDate>Mon, 23 May 2011 09:50:53 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Customer Mindset]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Chip R. Bell]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[John R. Patterson]]></category>
		<category><![CDATA[Resource Recommendation]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=2472</guid>
		<description><![CDATA[This week&#8217;s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book.  And yes, I have read many of their books, so I expected to like this book.  And, I’ve read many books [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/customer-service/customer-mindset/wired-and-dangerous-how-your-customers-have-changed-and-what-to-do-about-it/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Encouragement &#8211; An Underappreciated Coaching Skill</title>
		<link>http://blog.kevineikenberry.com/customer-service/customer-relationships/encouragement-an-underappreciated-coaching-skill/</link>
		<comments>http://blog.kevineikenberry.com/customer-service/customer-relationships/encouragement-an-underappreciated-coaching-skill/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 12:37:57 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Developing Others]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Mentoring]]></category>
		<category><![CDATA[Personal Development]]></category>
		<category><![CDATA[encouragement]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1843</guid>
		<description><![CDATA[In certain situations we all understand and value the importance of encouragement. Take, with kids for example.  When they are learning to walk and talk, there is tons of encouragement from every adult around. We know that if they keep at it they will succeed. Take, our friends as a second example.  When our closest friends [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/customer-service/customer-relationships/encouragement-an-underappreciated-coaching-skill/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Ten Ways to Make a Great First Impression</title>
		<link>http://blog.kevineikenberry.com/relationships/ten-ways-to-make-a-great-first-impression/</link>
		<comments>http://blog.kevineikenberry.com/relationships/ten-ways-to-make-a-great-first-impression/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 10:30:47 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[first impressions]]></category>
		<category><![CDATA[handshakes]]></category>
		<category><![CDATA[networking]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1799</guid>
		<description><![CDATA[We all meet new people, in all phases of our lives. In some of those situations we may not be consciously thinking about the importance of making a good first impression; however, conscious or not, we are always making an impression. Sometimes &#8211; be it the person we are meeting, the situation we are in [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/relationships/ten-ways-to-make-a-great-first-impression/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>In Search of Opportunity</title>
		<link>http://blog.kevineikenberry.com/setting-goals/success/in-search-of-opportunity/</link>
		<comments>http://blog.kevineikenberry.com/setting-goals/success/in-search-of-opportunity/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 02:19:36 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Developing Others]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[opportunity]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1654</guid>
		<description><![CDATA[In today&#8217;s issue of our Powerquotes Plus newsletter I shared this quote from B.C. Forbes, the founder and publisher of Forbes Magazine: &#8220;Opportunity rarely knocks on your door.  Knock rather on opportunity’s door if you ardently wish to enter.&#8221; As a leader we must be in the opportunity business. What are the opportunities to heklp [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/setting-goals/success/in-search-of-opportunity/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Tires? At Nordstrom? A Customer Service Tale</title>
		<link>http://blog.kevineikenberry.com/uncategorized/tires-at-nordstrom-a-customer-service-tale/</link>
		<comments>http://blog.kevineikenberry.com/uncategorized/tires-at-nordstrom-a-customer-service-tale/#comments</comments>
		<pubDate>Tue, 04 May 2010 19:22:26 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Building Relationships]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Influence]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Nordstrom]]></category>
		<category><![CDATA[return policy]]></category>
		<category><![CDATA[story]]></category>
		<category><![CDATA[tires]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1513</guid>
		<description><![CDATA[You&#8217;ve probably read about  it &#8211; I know I have many times &#8211; about the person returning tires to a Nordstom&#8217;s store and receiving a refund, even though Nordstom&#8217;s never sold tires. I mentioned this story today on a teleseminar for the members of  the Remarkable Leadership Learning System.  This month our members are focusing [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/uncategorized/tires-at-nordstrom-a-customer-service-tale/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Win a Customer for Life (After You Screw Up)</title>
		<link>http://blog.kevineikenberry.com/leadership/how-to-win-a-customer-for-life-after-you-screw-up/</link>
		<comments>http://blog.kevineikenberry.com/leadership/how-to-win-a-customer-for-life-after-you-screw-up/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 10:30:02 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[service recovery]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1486</guid>
		<description><![CDATA[Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I&#8217;m confident you were most successful when you apologized, and when you showed your [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/leadership/how-to-win-a-customer-for-life-after-you-screw-up/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Ten Ways Leaders Can Use a Flip Video Camera</title>
		<link>http://blog.kevineikenberry.com/customer-service/customer-relationships/ten-ways-leaders-can-use-a-flip-video-camera/</link>
		<comments>http://blog.kevineikenberry.com/customer-service/customer-relationships/ten-ways-leaders-can-use-a-flip-video-camera/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 15:08:21 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Flip Video]]></category>

		<guid isPermaLink="false">http://blog.kevineikenberry.com/?p=1276</guid>
		<description><![CDATA[I own a Flip video camera &#8211; and have for a couple years.  I know I don&#8217;t use it in as many ways as I can, but we have done some neat things with it &#8211; personally and in our business.  I have also shared several ideas with leaders on ways they could use them. [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/customer-service/customer-relationships/ten-ways-leaders-can-use-a-flip-video-camera/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Leadership Development Tools at Anniversary Prices!</title>
		<link>http://blog.kevineikenberry.com/remarkable-leadership/leadership-development-tools-at-anniversary-prices/</link>
		<comments>http://blog.kevineikenberry.com/remarkable-leadership/leadership-development-tools-at-anniversary-prices/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 01:27:12 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Leadership Communication]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[Remarkable Leadership]]></category>
		<category><![CDATA[celebration]]></category>
		<category><![CDATA[leadership skill training tools]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/10/leadership-development-tools-at-anniversary-prices.html</guid>
		<description><![CDATA[If you are on our email lists, or if you read my Remarkable Learning Blog, you know that during October we are celebrating the 16th Anniversary of the start of the Kevin Eikenberry Group. One way we are celebrating is by offering a 16% discount on October purchases of 6 of our selected products. Each of the [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/remarkable-leadership/leadership-development-tools-at-anniversary-prices/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Take a Tip from Walter: It&#8217;s Not About You</title>
		<link>http://blog.kevineikenberry.com/customer-service/customer-mindset/take-a-tip-from-walter-its-not-about-you/</link>
		<comments>http://blog.kevineikenberry.com/customer-service/customer-mindset/take-a-tip-from-walter-its-not-about-you/#comments</comments>
		<pubDate>Wed, 22 Jul 2009 22:34:59 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Mindset]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[leadership development program]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[questions]]></category>
		<category><![CDATA[Walter Cronkite]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/07/take-a-tip-from-walter-its-not-about-you.html</guid>
		<description><![CDATA[I&#8217;ve spent a little time recently remembering Walter Cronkite. I was just a kid when he dominated nightly news, but I&#8217;ve always felt like Mr. Cronkite was someone with whom I would really like to have dinner. Every report I&#8217;ve read, every broadcast I&#8217;ve seen and every montage piece produced since his death has included some version [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/customer-service/customer-mindset/take-a-tip-from-walter-its-not-about-you/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Innovation Inspiration from Richard Sears</title>
		<link>http://blog.kevineikenberry.com/creativity/innovation-inspiration-from-richard-sears/</link>
		<comments>http://blog.kevineikenberry.com/creativity/innovation-inspiration-from-richard-sears/#comments</comments>
		<pubDate>Fri, 17 Jul 2009 17:46:24 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Sears]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/07/innovation-inspiration-from-richard-sears.html</guid>
		<description><![CDATA[Since this month in the Remarkable Leadership Learning System we are talking about Innovation and Creativity and the Sears Tower just changed names; it seems only fitting that I write about Richard Sears the founder of Sears &#38; Roebuck. Richard Sears is considered an innovative genius by historians studying the period of the Industrial Revolution. [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/creativity/innovation-inspiration-from-richard-sears/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Best of Blogs: LeaderTalk by Becky Robinson</title>
		<link>http://blog.kevineikenberry.com/leadership/best-of-blogs-leadertalk-by-becky-robinson/</link>
		<comments>http://blog.kevineikenberry.com/leadership/best-of-blogs-leadertalk-by-becky-robinson/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 22:05:02 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leadership Blogs]]></category>
		<category><![CDATA[Continental Airlines]]></category>
		<category><![CDATA[Customer Mindset]]></category>
		<category><![CDATA[good leadership skills]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/07/best-of-blogs-leadertalk-by-becky-robinson.html</guid>
		<description><![CDATA[This is the sixth guest blog post from our ten finalists in this year&#8217;s Best of Leadership Blogs competition (vote for any one of the finalists here) LeaderTalk is an up-and-coming leadership blog from Mountain State University that focuses on lifelong learning and strives to influence through insight. At LeaderTalk, knowledge is used to create [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/leadership/best-of-blogs-leadertalk-by-becky-robinson/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>So Wall Street Dropped Again on Wednesday&#8230;</title>
		<link>http://blog.kevineikenberry.com/remarkable-leadership/so-wall-street-dropped-again-on-wednesday/</link>
		<comments>http://blog.kevineikenberry.com/remarkable-leadership/so-wall-street-dropped-again-on-wednesday/#comments</comments>
		<pubDate>Fri, 15 May 2009 21:09:59 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Change Leadership]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Guest Posts]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Remarkable Leadership]]></category>
		<category><![CDATA[innovative leadership]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/05/so-wall-street-dropped-again-on-wednesday.html</guid>
		<description><![CDATA[So the stock market dropped again on Wednesday GREAT! You may laugh, and think who in the world would say this about the DOW dropping 184 points. However, the drop provided me with an opportunity. I have the option to buy prime stocks that I could never afford before. For instance, Procter and Gamble is [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/remarkable-leadership/so-wall-street-dropped-again-on-wednesday/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Creating We Thinking &#8211; Thoughts from Steve Yastrow</title>
		<link>http://blog.kevineikenberry.com/remarkable-leadership/creating-we-thinking-thoughts-from-steve-yastrow/</link>
		<comments>http://blog.kevineikenberry.com/remarkable-leadership/creating-we-thinking-thoughts-from-steve-yastrow/#comments</comments>
		<pubDate>Wed, 13 May 2009 00:49:07 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Remarkable Leadership]]></category>
		<category><![CDATA[Remarkable Leadership Learning System]]></category>
		<category><![CDATA[Leadership Communication]]></category>
		<category><![CDATA[leadership influence]]></category>
		<category><![CDATA[Steve Yastrow]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/05/creating-we-thinking-thoughts-from-steve-yastrow.html</guid>
		<description><![CDATA[Members of our Remarkable Leadership Learning System (get a sample or a free trial in the right column) are learning about creating Customer Partnerships this month, and as a part of that process had the chance to listen to and interact with Steve Yastrow, author of We: The Ideal Customer Relationship in our Guest Conversation [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/remarkable-leadership/creating-we-thinking-thoughts-from-steve-yastrow/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Leadership Conversation with Steve Yastrow</title>
		<link>http://blog.kevineikenberry.com/remarkable-leadership/a-leadership-conversation-with-steve-yastrow/</link>
		<comments>http://blog.kevineikenberry.com/remarkable-leadership/a-leadership-conversation-with-steve-yastrow/#comments</comments>
		<pubDate>Wed, 06 May 2009 20:19:42 +0000</pubDate>
		<dc:creator>Kevin Eikenberry</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Remarkable Leadership]]></category>
		<category><![CDATA[Remarkable Leadership Learning System]]></category>
		<category><![CDATA[Developing Customer Partnerships]]></category>
		<category><![CDATA[executive leadership coaching]]></category>
		<category><![CDATA[Steve Yastrow]]></category>

		<guid isPermaLink="false">http://blogtest.discian.com/2009/05/a-leadership-conversation-with-steve-yastrow.html</guid>
		<description><![CDATA[Each month members of the Remarkable Leadership Learning System (you can get your sample on the right, or learn more here) focus on one skill.  This month&#8217;s skill is Developing Customer Partnerships. And members at the Silver level and above get the opportunity to participate in a guest call each month.  These calls are with [...]]]></description>
		<wfw:commentRss>http://blog.kevineikenberry.com/remarkable-leadership/a-leadership-conversation-with-steve-yastrow/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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