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From the category archives:

Customer Relationships

wired and dangerous: how your customers have changed and what to do about it

by Kevin Eikenberry on May 23, 2011

in Books,Customer Mindset,Customer Relationships,Customer Service,Leadership,Learning

This week’s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book.  And yes, I have read many of their books, so I expected to like this book.  And, I’ve read many books [...]

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Encouragement – An Underappreciated Coaching Skill

by Kevin Eikenberry on September 21, 2010

in Change,Customer Relationships,Developing Others,Leadership,Learning,Mentoring,Personal Development

In certain situations we all understand and value the importance of encouragement. Take, with kids for example.  When they are learning to walk and talk, there is tons of encouragement from every adult around. We know that if they keep at it they will succeed. Take, our friends as a second example.  When our closest friends [...]

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Ten Ways to Make a Great First Impression

by Kevin Eikenberry on August 30, 2010

in Customer Relationships,Leadership,Learning,Relationships

We all meet new people, in all phases of our lives. In some of those situations we may not be consciously thinking about the importance of making a good first impression; however, conscious or not, we are always making an impression. Sometimes – be it the person we are meeting, the situation we are in [...]

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Ten Ways Leaders Can Use a Flip Video Camera

by Kevin Eikenberry on January 19, 2010

in Customer Relationships,Innovation,Leadership,Learning

I own a Flip video camera – and have for a couple years.  I know I don’t use it in as many ways as I can, but we have done some neat things with it – personally and in our business.  I have also shared several ideas with leaders on ways they could use them. [...]

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Leadership Development Tools at Anniversary Prices!

by Kevin Eikenberry on October 1, 2009

in Customer Relationships,Leadership Communication,Learning,Products,Remarkable Leadership

If you are on our email lists, or if you read my Remarkable Learning Blog, you know that during October we are celebrating the 16th Anniversary of the start of the Kevin Eikenberry Group. One way we are celebrating is by offering a 16% discount on October purchases of 6 of our selected products. Each of the [...]

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Innovation Inspiration from Richard Sears

by Kevin Eikenberry on July 17, 2009

in Creativity,Customer Relationships,Innovation,Leadership,Learning

Since this month in the Remarkable Leadership Learning System we are talking about Innovation and Creativity and the Sears Tower just changed names; it seems only fitting that I write about Richard Sears the founder of Sears & Roebuck. Richard Sears is considered an innovative genius by historians studying the period of the Industrial Revolution. [...]

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Creating We Thinking – Thoughts from Steve Yastrow

by Kevin Eikenberry on May 12, 2009

in Customer Relationships,Customer Service,Leadership,Learning,Remarkable Leadership,Remarkable Leadership Learning System

Members of our Remarkable Leadership Learning System (get a sample or a free trial in the right column) are learning about creating Customer Partnerships this month, and as a part of that process had the chance to listen to and interact with Steve Yastrow, author of We: The Ideal Customer Relationship in our Guest Conversation [...]

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A Leadership Conversation with Steve Yastrow

by Kevin Eikenberry on May 6, 2009

in Customer Relationships,Remarkable Leadership,Remarkable Leadership Learning System

Each month members of the Remarkable Leadership Learning System (you can get your sample on the right, or learn more here) focus on one skill.  This month’s skill is Developing Customer Partnerships. And members at the Silver level and above get the opportunity to participate in a guest call each month.  These calls are with [...]

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