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From the category archives:

Customer Mindset

This week’s Resource Recommendation is wired and dangerous: how your customers have changed and what to do about it by Chip R. Bell and John R. Patterson. Yes, I know the authors of this book.  And yes, I have read many of their books, so I expected to like this book.  And, I’ve read many books [...]

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I’ve spent a little time recently remembering Walter Cronkite. I was just a kid when he dominated nightly news, but I’ve always felt like Mr. Cronkite was someone with whom I would really like to have dinner. Every report I’ve read, every broadcast I’ve seen and every montage piece produced since his death has included some version [...]

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